ABSTRACT
Recently, chatbots have been used in various domains including health care and entertainment. Despite the impact of using chatbots on student engagement, there is little investment in how to develop and use chatbots in education. Such use of advanced technologies supports student learning, both individually and collaboratively. The effective use of chatbots in education depends on different factors, including the learning process, teaching methods, communications, etc. In this paper, the authors focus on the systematic utilization of chatbots in education. A proof of concept has been developed and tested using two MSc module, i.e., cloud computing and software engineering. The authors have used AWS Services to build the backend of Chatbot and integrate it with Facebook Messenger to allow students to learn via an additional venue, i.e., social media. The use of EDUBOT proved that chatbot can improve student learning and engagement especially at the time of COVID-19 where higher education is moving towards online teaching. Extending EDUBOT framework will help to support students ' admin and other queries. © 2023, IGI Global. All rights reserved.